Franklin Bros. Market is now open for in store shopping! Come on over -8:00 am - 8:00 pm. We look forward to seeing you!
We’re still taking online orders for no-contact curbside pick up for the next 4 weeks. If you need this service longer please let us know. Place your order here but please note there are a few important changes:
1) Shop and pay online
2) We'll email you when your order is ready. Please wait until you receive the email to come pick up your order.
3) Pick up from our walk-up window, inside the store, or by calling us between 10:00 - 6:00
* Stock quantities are close, but not always accurate. We'll automatically refund any items that are out of stock
Q: Will you stop offering online orders / curbside pick up now that the store is open for in-person shopping?
A: Probably. We hope to keep the online store open as long as enough customers want to place orders. We’d love to hear your thoughts / comments / requests. Please email us at email@example.com.
Q: When will my order be ready?
A: We fill orders as soon as we can, in the order that they are received. We are also helping in-store shoppers, so order fulfillment may take longer than it did when we were offering online orders only. We will send you an email as soon as your order is ready to pick up. Please wait until you receive this email before you come to pick up your order.
Q: When will "sold out" items be available?
A: We receive grocery deliveries 5 days / week (and fresh Acme Bread 7 days / week). We update the website with new items every day. Some high demand items are not always available from our suppliers in the quantities that we order. Please know we are doing our best to keep popular products in stock and available for you!
Q: Is everything in the store also available online?
There may be more items available in the store than online. Deliveries are stocked on the shelves before they are updated online. Thanks for your understanding.
Q: Do you have an order cut-off time?
A: We fill orders as quickly as possible, in the order that they are received. Typically, orders placed by 5:00 PM will be available for pickup before 6:00 PM. Orders placed after 5:00 PM may not be available until 10:00 AM the next day. We will send you an email as soon as your order is ready to pick up.
A: We receive grocery deliveries 5 days / week (and fresh Acme Bread 7 days / week). We update the website with new items as quickly as possible after a delivery is received. Some high demand items are not always available from our suppliers in the quantities that we order. Please know we are doing our best to keep popular products in stock and available for you!
Q: How can I add something to an order that I've already placed?
A: The best thing to do is to make a new order and leave a comment to combine it with your previous order during the checkout process. Please include the order number of the order it's being combined with.
Q: Something I ordered was unavailable. When will I see my refund?
A: We process refunds within 3 business days. Our credit card processor says it may take 5-10 days for a refund to appear on the customers statement. Thanks so much for your patience!
Q: There’s a delightful product you don’t carry, can I make a request?
A: Absolutely! Many of your favorite items were a customer request. We want to carry what you want to buy. You can email us at firstname.lastname@example.org or leave a note in the comment section of your order.
Q: How can I pay for my order?
A: It's easiest for us if you pay with your Credit or Debit Card on the website when you checkout. You can also pay with your EBT Card, Credit Card or Debit Card in person when you pick up your order. Just select your preferred payment method when you check out.
We are now accepting cash payment!!!
We are no longer able to accept PayPal payments on our website.